Kubernetes operations and support
Keep your Kubernetes and OpenShift platforms healthy, patched, upgraded and secure, with engineers who watch them, fix them and report on them, up to 24 hours a day.
Day two is where platforms succeed or fail
After go-live, a Kubernetes platform needs constant care. New versions arrive about three times a year. Security patches, certificate renewals, capacity, backups and the occasional incident all need someone who knows the platform well.
Our operations service gives you that team. We monitor your clusters, patch and upgrade them on a plan, respond to incidents and report on service levels every month. You choose how much we do, from expert help for your own platform team to fully managed operations.
When it fits
01
Your platform team is stretched
One or two people carry the platform and the on-call phone, with no time left for improvements.
02
Versions are falling behind
Clusters are close to, or past, the end of support, and nobody has time to plan the upgrade.
03
Incidents take too long
Users find problems first, and each one is investigated from scratch.
04
You need service levels you can prove
The business or the regulator expects agreed uptime, response times and regular reports.
What we do
Monitoring and alerting
Health, capacity and certificate monitoring, alerts routed to the right people, and dashboards your team can use.
Upgrades and patching
Rolling upgrades and security patches on an agreed schedule, tested in non-production first.
Incident response
Agreed response times, root-cause analysis and fixes, with escalation to the platform vendor when needed.
Capacity and cost
Right-size nodes and workloads, plan for growth, and find capacity that is paid for but idle.
Backup checks
Monitored backups and regular test restores, so recovery works on the day you need it.
Reports and reviews
Monthly service reports and quarterly reviews of risks, versions and improvements.
Upgrades without downtime
A rolling upgrade keeps services running
Nodes are upgraded one at a time. Each is drained first, its workloads move to the other nodes, and it rejoins on the new version before the next one starts.
- Not yet upgraded
- Running the current version and serving traffic.
- Being upgraded
- Drained of workloads, then upgraded and checked.
- Upgraded
- Back in service on the new version.
- Service availability
- Stays up throughout, as long as each application runs at least two copies.
How we take on a platform
01
Onboard
Check the platform's health, versions, access and backups, fix urgent risks, and agree the service levels.
02
Monitor
Connect monitoring and alerting to our operations team, with runbooks written for your platform.
03
Maintain
Patch, upgrade, renew certificates and tune capacity on an agreed schedule.
04
Report and improve
Report each month on incidents, changes and service levels, and work down the risks we find.
What you get
- A health check and onboarding report
- Monitoring, alerting and dashboards for every cluster
- Runbooks for common incidents and changes
- An upgrade and patching calendar
- Incident response within agreed times
- Monthly service reports and quarterly reviews
Tools we use
- Prometheus
- Alertmanager
- Grafana
- Loki
- OpenTelemetry
- Tempo
- Advanced Cluster Management
- Velero
- OpenShift API for Data Protection
- Argo CD
- Ansible
- kube-bench
- Trivy
Questions about operations
Do you offer 24/7 support?
Yes, where you need it. Plans range from business-hours help to 24/7 cover for production incidents, with response times written into the agreement.
Can you support a platform we built ourselves?
Yes. We start with a health check, fix urgent risks and document the platform before we take on support.
Do you need remote access to our clusters?
Usually, through a secure and audited connection that you control. Where policy doesn't allow it, our engineers work on site or alongside your team.
Which platforms do you support?
Red Hat OpenShift, upstream Kubernetes, and Amazon EKS, Azure AKS and Google GKE. For OpenShift we work with Red Hat support under your subscription.
Red Hat OpenShiftGive your platform a team
Tell us what you run and the support you need. We'll start with a health check and propose a plan.